Please read these terms carefully before using h5rsn's services. By creating an account or using our platform, you agree to be bound by these terms.
In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
By accessing the h5rsn website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any provision contained herein, you must not use the h5rsn platform. These terms constitute a legally binding agreement between you and h5rsn.
h5rsn reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically. Continued use of the h5rsn platform following any modifications constitutes your acceptance of the updated terms.
To use h5rsn's services, you must meet all of the following eligibility criteria:
h5rsn takes age verification seriously and may request additional documentation at any time to verify your age. Failure to provide requested verification documents within 14 days will result in account suspension until verification is complete. All users must be 21 years of age or older to participate in gaming activities on this platform.
To access h5rsn's gaming services, you must create a personal account by providing accurate, current, and complete registration information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to maintain and update this information to ensure its accuracy at all times.
During registration, you will create a username and password for your account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether authorized by you or not. You must immediately notify h5rsn of any unauthorized use of your account or any other breach of security. h5rsn will not be liable for any loss or damage arising from your failure to protect your account credentials.
h5rsn employs industry-standard security measures to protect your account, including SSL encryption for data transmission and secure storage of sensitive information. However, you acknowledge that internet-based platforms cannot be made completely secure, and you use the services at your own risk. You agree not to share your account credentials with any third party, use another person's account, or allow others to access your account.
In accordance with international anti-money laundering regulations and responsible gaming requirements, h5rsn requires all users to complete KYC verification before processing withdrawals. You may be asked to provide copies of your Indonesian National Identity Card (KTP), proof of address dated within the last three months (utility bill or bank statement), and a selfie photograph holding your identification document.
h5rsn reserves the right to request additional verification documents at any time, particularly for large withdrawals or suspicious account activity. Failure to provide requested documents within the specified timeframe may result in account suspension and withholding of funds pending verification. All documents submitted are encrypted and stored securely in accordance with our Privacy Policy.
h5rsn accepts deposits via multiple Indonesian payment methods including bank transfers from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata, as well as e-wallet transfers from OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). Minimum and maximum deposit amounts vary by payment method and are displayed during the deposit process.
Deposits are typically credited to your account instantly or within minutes depending on the payment method used. If your deposit does not appear within the stated timeframe, contact h5rsn customer support with your transaction reference number. You are responsible for ensuring that deposits are made from payment accounts registered in your own name. Third-party deposits are prohibited and may result in account closure.
You may request withdrawal of your available balance at any time, subject to completion of KYC verification. Withdrawal requests are processed within 1 to 24 hours during business days, though actual receipt time depends on your bank or e-wallet provider's processing schedule. h5rsn does not charge withdrawal fees, but your financial institution may impose its own charges.
Withdrawals must be made to a payment account registered in the same name as your h5rsn account. Withdrawals to third-party accounts are prohibited for security and anti-money laundering compliance. The minimum withdrawal amount is Rp 50,000 and maximum single withdrawal is Rp 50,000,000, though these limits may be adjusted for VIP members. Bonus funds and associated wagering requirements must be completed before withdrawal is permitted.
h5rsn offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions including wagering requirements, game contribution rates, maximum bet limits, and validity periods. These specific terms are displayed on the promotion page and must be read carefully before claiming any bonus.
Unless otherwise stated, all bonuses carry a wagering requirement that must be completed before any winnings can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount (e.g., 30x bonus). Different games contribute different percentages toward wagering requirements: slots typically contribute 100%, while table games and live dealer games may contribute 10% or less.
Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, coordinated betting, or exploiting software errors, is strictly prohibited and will result in immediate confiscation of bonuses, cancellation of winnings, and permanent account closure. h5rsn reserves the right to void bonuses, withhold winnings, and close accounts of users suspected of bonus abuse without prior notice.
h5rsn is committed to promoting responsible gaming practices. We provide tools to help you maintain control over your gaming activity including deposit limits, loss limits, session time limits, and self-exclusion options. You may set these limits at any time through your account settings or by contacting customer support.
If you feel that gambling is becoming a problem, we strongly encourage you to use our self-exclusion feature, which prevents access to your account for a period you specify ranging from 24 hours to permanent exclusion. Self-exclusion decisions are irreversible for the chosen duration. During exclusion, you will not be able to access your account, place bets, or receive promotional communications. For more information, please visit our Responsible Gaming page.
All games offered on the h5rsn platform are provided by licensed third-party software providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other internationally recognized developers. These games use certified Random Number Generators (RNGs) that are regularly audited by independent testing laboratories to ensure fairness and randomness of outcomes.
h5rsn displays the theoretical Return to Player (RTP) percentage for each game where applicable. RTP represents the percentage of wagered funds a game is designed to return to players over millions of game rounds. Actual results in the short term may vary significantly from theoretical RTP due to variance. Game rules, payout tables, and RTP information are available within each game interface.
In the event of a technical malfunction, disconnection, or system error during gameplay, h5rsn reserves the right to void affected bets and refund stakes. If a disconnection occurs during a game round, most games will allow you to return to the same round when you reconnect. For live dealer games, disconnected players are typically given a reasonable time window to reconnect before their position is forfeited.
All bets placed on h5rsn are final and cannot be cancelled, modified, or reversed once confirmed. It is your responsibility to review your bet selections and stake amounts carefully before confirming any wager. In the case of sports betting, bets are settled based on official results as determined by the governing sports body or league, not on television broadcasts or unofficial sources.
h5rsn reserves the right to refuse or limit bets from any user at its sole discretion, particularly in cases of suspected irregular betting patterns, arbitrage betting, or attempts to exploit errors in odds or systems. Maximum payout limits apply to all bets and are displayed in the relevant betting markets. These limits may be adjusted without notice.
For togel (numbers lottery) draws, results are determined by official lottery organizations in Singapore, Hong Kong, Sydney, and other jurisdictions. Draw times are displayed in Western Indonesia Time (WIB). For sabung ayam (cockfighting) events, results are determined by the official arena decision. In rare cases of disputed results, h5rsn will investigate and make a final determination based on available evidence.
The following activities are strictly prohibited on the h5rsn platform and may result in immediate account closure, forfeiture of funds, and possible legal action:
All content on the h5rsn platform including but not limited to software, graphics, logos, text, images, audio clips, video clips, and data compilations is the property of h5rsn or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. The h5rsn trademark, logo, and all related marks are trademarks of h5rsn and may not be used without express written permission.
You are granted a limited, non-exclusive, non-transferable license to access and use the h5rsn platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content, software, products, or services obtained from the h5rsn platform without prior written authorization.
To the maximum extent permitted by applicable law, h5rsn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use the services.
h5rsn does not guarantee that the platform will always be available, uninterrupted, secure, or error-free. Technical issues, server maintenance, internet connectivity problems, and other factors beyond our control may occasionally cause service disruptions. In such cases, h5rsn will make reasonable efforts to restore service as quickly as possible but shall not be held liable for any losses resulting from such disruptions.
Your sole remedy for dissatisfaction with h5rsn services is to stop using the platform and close your account. In no event shall h5rsn's total liability to you for all damages, losses, or causes of action exceed the amount you have deposited into your h5rsn account in the six months preceding the claim.
You agree to indemnify, defend, and hold harmless h5rsn, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, costs, claims, and liabilities including reasonable legal fees and expenses arising out of or relating to your use of the h5rsn platform, your violation of these Terms and Conditions, your violation of any rights of a third party, or any prohibited activities conducted through your account.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction under which h5rsn operates its international license, without regard to conflict of law principles. Any disputes arising from these terms or your use of h5rsn services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Before initiating any legal proceedings, you agree to first contact h5rsn customer support to attempt to resolve the dispute informally. Most disputes can be resolved through good-faith communication and reasonable accommodation. If informal resolution is not possible, you agree to submit the dispute to binding arbitration in accordance with international arbitration rules.
You may close your h5rsn account at any time by contacting customer support. Upon account closure, any remaining balance will be returned to you via your registered payment method after deducting any applicable charges or pending bonus forfeitures. Closed accounts cannot be reopened except in exceptional circumstances at h5rsn's sole discretion.
h5rsn reserves the right to suspend, restrict, or permanently close your account at any time without prior notice if we determine, in our sole discretion, that you have violated these Terms and Conditions, engaged in prohibited activities, or if your account activity presents a risk to h5rsn or other users. In such cases, h5rsn may withhold funds pending investigation and may forfeit balances if wrongdoing is confirmed.
By creating an h5rsn account, you consent to receive communications from us via email, SMS, push notifications, and on-platform messaging. These communications may include account notifications, transaction confirmations, promotional offers, and important service updates. You may opt out of promotional communications at any time through your account settings, but you cannot opt out of essential transactional and security notifications.
All official notices from h5rsn to you will be delivered to the email address registered to your account. It is your responsibility to ensure your email address is current and to check your email regularly. Notices are deemed received 24 hours after email transmission.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the h5rsn platform, please contact our customer support team:
Our Indonesian-speaking customer support team is ready to assist you with any questions about these terms, account issues, technical problems, or general platform inquiries.
All terms are clearly stated with no hidden clauses. We believe in honest, straightforward business practices.
Our terms are designed to protect both h5rsn and our users, ensuring a safe gaming environment for everyone.
These terms comply with international gaming regulations and Indonesian legal requirements for online services.
Age restrictions and self-exclusion options are built into our terms to promote healthy gaming habits.
Our customer support team is available 24/7 to clarify any aspect of these terms and conditions